An official army family and MWR Site

Survivor Outreach Services


Survivor Outreach Services (SOS) provides long-term support to surviving Families of fallen Soldiers. Our goal is to reassure survivors that they remain valued members of the Army Family.

The SOS program connects you with people who can help. Our services include grief counseling, financial counseling, benefits coordination, support groups, and garrison and surrounding area events.

After a loved one is lost, unresolved issues or questions may surface months or years afterward. The Army is dedicated to fulfilling its promise by providing support to surviving Families. Our financial counselors aid surviving Families through investment and estate planning education, and our support coordinators provide long-term support. SOS can help you navigate the details.

SOS delivers services at garrisons and communities closest to where Families live. Regardless of your loved one’s component or branch, duty status, location, or manner of death, SOS will provide dedicated outreach and support when and as long as you desire.

SOS also honors survivors with Gold Star and Next of Kin lapel buttons. They are symbols of your sacrifice, widely recognized throughout the country. Find more about Gold Star and Next of Kin lapel buttons here.

The Gold Star and Surviving Family Member (GSSFM) Representative is the Army advocate for surviving Family members – and any survivor can contact an Army GSSFM Representative directly any time for any reason. These representatives are available to provide support and address complaints by spouses and other dependents of deceased service members regarding casualty assistance or receipt of benefits authorized by law. If you have questions or concerns about casualty assistance or receipt of benefits, your GSSFM Representative can help.

You can contact a GSSFM representative at +1(833) 313-1960 or


Find more resources for survivors here.

Never Forgotten Card

Never Forgotten Card

The Fort Novosel Directorate of Family and Morale, Welfare and Recreation (FMWR) offers a discount and activity card for Family members (spouse, child, parent or 18 years or younger sibling) of Fallen Service Members. The Never Forgotten Card is provided in recognition of the sacrifices of Survivors and demonstrates our commitment to provide quality programs and services to help enhance quality of life. The Never Forgotten Card Program includes everyday benefits, providing an extra discount at both on post and off post facilities.

What is the Never Forgotten Card?

A discount and activity card intended to enhance the well-being of the Families of Fallen Service Members and recognize the sacrifices they have made.

Who is eligible for the card?

Spouses, children, parents and siblings (18 years or younger) of Fallen Service Members.

How do I get a Never Forgotten Card?

Complete an application through the Survivor Outreach Services (SOS) Program located in the Soldier Service Center, Bldg. 5700, Rm. 373. The card will be valid for two years from date of application.

Where can I use my card?

Never Forgotten Cards are accepted at DFMWR facilities, The EXCHANGE, special events at Fort Novosel, AL and participating local businesses. Some Fort Novosel facilities require a valid military ID to utilize their services and receive the discount. Please contact Survivor Outreach Services for more information at +1 (334)255-9639 or +1 (334)255-3161.